ECM– Baseline or Traditional Definition

Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve and deliver content and documents related to organizational processes. – AIIM

Benefits of ECM

• Create a single source of Truth / central Rrepository for data
• Save time and eliminate redundancies
• Gain document version control, security and chain of possession
• Minimize security and compliance risks
• Digitally captures documentation
• Streamlines document retrieval
• Leverages automated, document-driven processes

BCS Vision for ECM

Automate, Streamline and Improve Business Application by Leveraging ECM and Technologies

Utilizing ECM and related technologies to automate, streamline and improve business processes can deliver tremendous business value, particularly when applied on a large scale. Our clients have achieved enormous benefits taking this approach. BCS has unique capabilities in this area.

Benefits come from:

• Improved labor productivity and efficiencies resulting in massive cost reductions
• Improved process accuracy / completion rates / conformance to business rules (“quality and compliance”)
• Modernizing systems in place – without the need and cost to “rip and replace”
• Customer-provided Content and process participation.

Embed Content Within Business Applications

Business Applications can have Content embedded within them in such a way that users automatically have all Content documents related to a transaction or matter they are working on. When done properly, ECM systems are “invisible” to users; they never have to search to find a document. Content is always made available when they need it. This saves tremendous time for users, greatly improving productivity.
This includes business applications such as custom case processing, claims processing, ERP, MRP and CRM systems.

Automate Tasks and Remove Manual Touch-Points

Traditional transaction systems were designed to have knowledge workers handle all dealings with relevant parties (clients/vendors/constituents) and enter data into systems of record. In our experience, 40% to 60% of such tasks can be automated, leading to tremendous improvements in productivity and cost savings.
Many manual tasks can be automated. This includes:

• Reviewing transactions (cases/claims/invoices, etc.) and prioritizing what to work on next.
• Identifying missing documents or other compliance gaps can be automated.
• Contacting responsible parties to request additional information via text or email can be automated.
• Workflows can be streamlined.
• Many manual data entry steps can be automated.
• Many decisions that require detailed review of Content documents (“stare and compare”) can be automated, not only saving time but improving accuracy and compliance.

Capture Content Early and Efficiently

Intelligent Document Processing utilizes Advanced Optical Character Recognition (OCR) , Natural Language Technologies (NL), Artificial Intelligence (AI) and Machine Learning (ML) to enhance the capture component by and automatically classifying and extracting the necessary information for recording Metadata and determining the Folders for storing Content.

Configure multiple standardized “Capture Channels”, such as:

• Paper (desktop scanners, multi-function devices (MFDs))
• Email
• Fax
• Mobile
• Database print streams
• Network file folders
• Web applications
• Web service calls

Increase Accuracy and Completion Rates

Automatically, behind-the-scenes, utilize Standard Operating Procedures and Business Rules as an “automated assistant” to identify “Information Gaps” and automate tasks to fill / resolve them. Information gaps include:

• Missing Content
• Incorrect Content – not what it is purported to be or not related to the person/case /subject matter being processed
• Information not in compliance with Business Rules.

Measure and Track Processes

Present information and analysis of process performance (speed, efficiency, accuracy, etc.) along multiple dimensions and levels within the organization using flexible interactive dashboards.