BCS provides remote management and support for client Enterprise Content Management software (ECM) and technology infrastructure. With AMO, your organization can leverage the deep knowledge of our resources to keep support costs low, provide service efficiently and deliver a high level of service.

Services include:

• ECM user provisioning, access and permissions admin
• ECM configuration management
• Proactive daily monitoring of ECM services and error logs with prompt troubleshooting
• Access to Web-based Help Desk Ticketing Application for incident tracking and visibility

BCS provides help desk support via secure VPN, with in-house employees based in the U.S. We are known for our prompt response times and professional support